The Challenge
Nodal Government Body faced a persistent challenge: repetitive queries on SEZ and EOU consumed valuable time and resources. Despite the similarity in facts—often varying only by client details—the Authority repeatedly relied on external consultants, incurring high costs and delays. Members expressed dissatisfaction as response times spanned 2-4 days, impacting their overall experience.
The Solution
Leveraging a dynamic AI-driven tool, Nodal Tax Authority transformed how member queries were handled. This solution:
- Centralized Knowledge Access: AI dynamically referenced historical queries to provide accurate and instant answers.
- Multi-language Support: Enabled seamless interaction for diverse member bases via a web-based platform accessible in all languages.
- User-Friendly Interface: Members could access responses at a single tap, ensuring ease of use and accessibility.
The Impact
Cost Savings:
- Reduced dependence on external consultants, cutting costs by at least 25% annually.
Efficiency Gains:
- Query response time improved from days to mere minutes, significantly enhancing operational efficiency.
Member Satisfaction:
- Immediate query resolution boosted member satisfaction and engagement, driving increased subscriptions and positive feedback.
Results at a Glance
- Faster Turnaround: Query resolution time decreased by 90%.
- Cost Reduction: Savings equated to thousands annually.
- Member Experience: Improved satisfaction ratings and higher subscription renewals.
“The AI tool has been a game-changer for us. It ensures swift and accurate resolutions, empowering our team and enhancing member trust.”
— Senior Official, Nodal Government Body
About Nodal Government Body
A Nodal Government Body serves as the central governance body, providing guidance on regulations pertaining to SEZ and EOU. Its mission is to streamline compliance, reduce bureaucratic hurdles and empower businesses through efficient regulatory support.